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faq

Frequently asked questions

Here you will find answers to frequently asked questions about our villa management process.

General

How can I book a villa?

You can book directly through our website or via platforms such as Airbnb and Booking.com. If you have specific preferences, our team is happy to assist you in finding the perfect villa.

Is there a minimum stay requirement?

This varies per villa and season. During high season, a minimum stay of 2 to 5 nights is typically required.

What are the check-in and check-out times?

Check-in: from 3:00 PM
Check-out: before 11:00 AM

Early check-in or late check-out may be possible depending on availability.

Payments & Cancellation

How does payment work?

Depending on your booking, payment is made via the platform or through a secure payment method directly with us. In some cases, a deposit is required to confirm your reservation.

What is the cancellation policy?

Cancellation policies vary per villa. You will find the exact terms in your booking confirmation. We recommend having travel insurance in place.

During your stay

Is daily housekeeping included?

Yes, most villas include daily housekeeping. The frequency may vary per property.

Is there staff present at the villa?

Some villas include full-time staff, while others offer scheduled services. This is always clearly stated in the villa description.

What if something is not working or needs repair?

Our team is available to assist and resolve any issues as quickly as possible. You can easily reach us via WhatsApp during your stay.

Location & Transport

Is transportation included?

Transportation is generally not included, but we are happy to assist with arranging:

  • Airport transfers
  • Scooter or car rental
  • Private drivers
How far is the villa from the beach or restaurants?

This depends on the location (e.g. Uluwatu, Canggu, Seminyak). Each villa listing includes a clear description of its surroundings.

Additional Services

Can you arrange additional services?

Yes, we offer a range of services, including:

  • Private chef
  • In-villa massage
  • Yoga sessions
  • Day trips and tours
Can you assist with special occasions?

Absolutely. We can help arrange:

  • Honeymoons
  • Birthdays
  • Decorations and surprises
  • Safety & Reliability

Safety & Reliability

Are the villas inspected?

Yes. All villas under our management meet our quality standards in terms of comfort, safety, and service.